Refund policy

Thank you for shopping at vistawall.store. We aim to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, please review our refund policy below.

1. Returns and Refunds

a. Eligibility for Returns
You may return items purchased from vistawall.store under the following conditions:

• Timeframe: Returns must be initiated within [30] days from the date of receipt.
• Condition: Items must be in their original condition, unused, and with all original tags, packaging, and accessories.
• Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

b. Non-Returnable Items
Certain items are not eligible for return, including:

• Personalized or Custom Items: Products made to order or customized specifically for you.
• Perishable Goods: Items with limited shelf life or those that expire.
• Sale Items: Products marked as final sale or clearance items.

2. Return Process

a. Initiating a Return
To initiate a return, please contact our customer service team at [support@vistawall.store] with the following information:

• Order number
• Item(s) to be returned
• Reason for the return

b. Return Authorization
Once your return request is reviewed, we will provide you with a Return Authorization (RA) number and instructions on how to return the item.

c. Shipping Returns
Customers are responsible for the return shipping costs, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that the returned item reaches us.

3. Refund Process

a. Refunds
Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow [5-10] business days for the refund to appear in your account, depending on your payment provider.

b. Partial Refunds
In some cases, partial refunds may be issued for items that are not returned in their original condition, are missing parts, or have been used.

4. Exchanges

a. Exchange Requests
If you wish to exchange an item, please return the original item following the return process and place a new order for the desired item. Exchanges are subject to product availability.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [support@vistawall.store]. We will provide instructions for returning the item and will arrange for a replacement or refund as appropriate.

6. Contact Us

For any questions or concerns regarding returns or refunds, please contact our customer service team: